Advances in Consumer Research
Issue:5 : 2101-2110
Original Article
Conversational AI and Consumer Decision Pathways: A Comparative Analysis of Impulsive versus Deliberate Buying in Voice Commerce
 ,
1
Associate Professor , Management Development Institute Gurgaon (MDI) gurugram ,
2
Professor, Management Development Institute Gurgaon (MDI) Gurugram,
Abstract

The advent of voice assistants has radically transformed the retail industry, and conversational artificial intelligence has become a key factor in consumer behavior in voice commerce. This study conducts a comparative analysis of the effects of conversational artificial intelligence on spontaneous and intentional purchase decisions in voice commerce, using secondary data analysis. By examining existing data, we investigate the different effects of conversational artificial intelligence on impulsive and planned purchase decisions. Our findings indicate that conversational artificial intelligence has a significant impact on both spontaneous and intentional purchase decisions, although with significant differences in magnitude and context. It is clear that conversational artificial intelligence plays two distinct roles: on the one hand, it encourages impulsive purchases by offering personalized recommendations and attractive incentives that can persuade; on the other hand, it supports intentional buyers by providing the information and comparison tools necessary to make an informed decision. Our research contributes to the important discussion about voice commerce, offering retailers and marketers concrete strategies to improve the way they interact with customers and increase sales. The key is to make voice commerce strategies flexible and personalized based on the customer and their purchasing intent

Keywords
Recommended Articles
Original Article
“A Study On Reputation Management During Crisis Using Social Media In India”
...
Original Article
The Role of Subtle Interface Manipulations and Dark Patterns in Shaping Consumer Judgement: A Study of Perception, Recognition, and Subsequent Responses
...
Original Article
A Study of Factors Having Impact on Impulse Buying Behavior for Toys - With Special Reference to Children Aged Between 2 to 15 Years in Indore City
...
Original Article
The Role of Leadership in Enhancing Healthcare Quality and Patient Safety
...
Loading Image...
Volume 2, Issue:5
Citations
197 Views
100 Downloads
Share this article
© Copyright Advances in Consumer Research