Advances in Consumer Research
Issue:6 : 1889-1895
Original Article
Integrating Consumer Insights into Supply Chain Optimization: A Demand-Driven Marketing Approach
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1
Supply Chain Project Manager,Department of Supply Chain,FuelCell Energy Inc., Connecticut, USA
2
Assistant Professor, Department of Commerce, PSG College of Arts & Science, Civil Aerodrome Post, Coimbatore
3
Associate Professor,Amity Business School, Amity University Chhattisgarh, Raipur, Chhattisgarh
4
Assistant Professor,Department of Management,Shri Shankaracharya Professional University, Bhilai, Chhattisgarh
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Assistant Professor Department of MBA STES's Sinhgad Institute of Business Administration & Research, Pune, Maharashtra, India.
Abstract

With the ever-competitive and rather unpredictable business environment, companies are moving towards the demand-driven forms of supply chain management as opposed to traditional supply chain models where consumers are at the front line of decision making. This research paper examines how incorporating the idea of consumer insights into a supply-chain optimization process can help improve the efficiency of operations, responsiveness, and the overall performance in the market. The paper analyses how real-time consumer data, behaviour analytics, and market intelligence are applicable in ensuring that marketing strategies go hand in hand with supply chain planning processes. Through the use of demand indicators like customer preferences, buying trends, and feedback both on the Internet and the physical location, companies will be able to achieve greater accuracy in demand forecasting, inventory control, and efficiency in distribution efforts. The conceptual and analytical approach of the paper is based on the literature on the subject of demand-driven marketing, supply chain management, and consumer behavior. It also outlines how improved technologies like big data analytics, artificial intelligence, and customer relationship management systems allow the marketing insights to be smoothly integrated into the supply chain operations. The conclusions indicate that, by successfully aligning consumer centric marketing strategy with supply chain operations, organizations are likely to lessen demand uncertainty, stock-out and surplus inventory, and increase customer satisfaction. In addition, this study creates an argumentative focus on the strategic nature of cross-functional synergy between marketing and supply chain functions in efforts to deliver agility and resilience in dynamic markets. It also talks about critical issues, such as data integration, privacy issues, and organizational resistance, which can make implementation unsuccessful. The paper concludes by the conclusion that in order to create adaptive and sustainable supply chains, a demand-driven marketing strategy should be implemented with the help of sound consumer insights. In the current customer centric market, by aligning the supply chain decision making process with the changing customer expectations, the firms can create competitive advantage and long term value creation..

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