Advances in Consumer Research
Issue 5 : 435-440
Original Article
Performance Appraisal and Justice Perception of Employees with Multinationals in Ghana
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Department of Business Administration, University of Professional Studies, Accra
Abstract

Much research has focused on the effect of performance appraisal on employee performance and productivity with a few focusing on employee perception of the appraisal process based on their justice perception and consequently on employee job satisfaction. Earlier studies did not examine in-depth this relation due to the occupational and geographic population and sample and corporate governance practices of the institutions in this context. Participants used in this research came from multi-national organizations which were considered to have credible appraisal systems and quite current procedures to examine the effect of organizational justice conflict. Using questionnaires, the study was analysed using regression to study the simultaneous effects of a few independent variables on a dependent variable. The study revealed that interactional justice has more influence than other types of organizational justice perceptions in assessing employee performance, which was the reverse of previous research. Employees are more interested in the process of interaction during the evaluation process and after the evaluation process. They want to understand the evaluation process to appreciate the feedback they receive after the appraisal process. This provides strong evidence for the relationship between employee perception of organizational justice in the performance appraisal system and work performance. This also gives credence to the significant relationship between performance appraisal satisfaction and work performance. The key implication for the organization is the important role of the employees’ perceptions of the success or failure of a system. Therefore, it is imperative for the management of an organization to be well-informed of employee perceptions during the design and implementation of any appraisal system.

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