Advances in Consumer Research
Issue 2 : 1228-1233
Original Article
Strengthening Employee Assistance and Organizational Psychological Support in Indian Information Technology Firms: Strategies, Challenges, and Practical Solutions
 ,
 ,
 ,
1
Professor, Gitarattan International Business School, Sector-14, Rohini, Delhi
2
Associate Professor, Management Department, Maharaja Surajmal Institute, C4, Janakpuri, New Delhi
3
Assistant Professor, Management Department, Maharaja Surajmal Institute, C4, Janakpuri, New Delhi
4
Associate Professor, Computer Science Department, Maharaja Surajmal Institute, C4, Janakpuri, New Delhi
Abstract

Employee Assistance Programs (EAPs) and broader organizational psychological-support systems are fast becoming prime people strategy in India's IT sector. In this article, the author surveys EAPs and broader psychological support in terms of design, provision, and integration in India's top IT companies: TCS, Infosys, Wipro, HCL Tech, Tech Mahindra, LTI Mindtree, Mphasis, Persistent Systems, Zoho, and Cognizant. The paper examines enablers and inhibitors of successful EAPs and broader psychological support implementation, and recommendations to HR leaders. The key results show that large Indian IT firms now routinely combine EAP counselling (tele/onsite) with digital wellbeing tools, manager enablement and peer programs – and take up & demonstrable impact are constrained by mental health stigmia, low awareness & comms breakdown, confidentiality concerns, underfunding & prioritisation of spend, lack of synchronization with workforce priorities, lack of integration of HR& wellness strategy, schedule & accessibility constraints, and short term focus. Embedding EAPs in employee life cycle management, learning & development, health & wellness initiatives, occupational health & safety, DEI programmes, digital workplace tools, health insurance & benefits and crisis management plan guarantees materially higher take up & organizational value.

 

Keywords
Recommended Articles
Original Article
Impact Of Toxic Leadership On Organizational Commitment: Validation In The Education Industry
Original Article
Evaluation Of Performance Management System On Employee Engagement: A Study In Market Research Industry
Original Article
India's Contribution to World Cinema and How It Can Be Sustained in the Age of Artificial Intelligence
Original Article
The Gutenberg Gospel and the Vernacular Public Sphere: CMS Missionaries and Print Media in Colonial South India
Loading Image...
Volume 3, Issue 2
Citations
648 Views
269 Downloads
Share this article
© Copyright Advances in Consumer Research